The Managed Heart

The Managed Heart: Commercialization of Human Feeling, is a book by Arlie Russell Hochschild that was first published in 1983. In the book, Hochschild documents how social situations influence emotions through the experiences of flight attendants, servers, and bill collectors. Hochschild coined the need at work for surface acting as emotional labor. A 20th Anniversary edition, with a new afterword added by the author, was published in 2003. The book was also reissued in 2012 with a new preface. The book has been translated into German (Campus Press), Chinese (Laureate Books, Taipei, Taiwan), Japanese (Sekai Shisosha, Kyoto, Japan), Polish (Polish Scientific Publishers PWN), and French (La Découverte, 2017). Hochschild's text is seminal, with scholars like Sarah J. Tracy and Stephen Fineman having expanded on her concept of emotional labor.